Binding: Paperback Dewey Decimal Number: 658 EAN: 9780006530695 ISBN: 0006530699 Label: HarperCollins Business Manufacturer: HarperCollins Business Number Of Pages: 160 Publication Date: June 15, 1998 Publisher: HarperCollins Business Sales Rank: 215800 Studio: HarperCollins Business
Product DescriptionA straightforward and snappy guide to successful customer service from the author of the bestselling The One Minute Manager. Raving Fans, in a nutshell, is the advice given to a new Area Manager on his first day -- in an extraordinary business book that will help everyone, in every kind of organization or business, deliver stunning customer service and achieve miraculous bottom-line results. Raving Fans is written in the parable style of The One Minute Manager and uses a brilliantly simple and charming story to teach how to define a vision, learn what a customer really wants, institute effective systems, and make Raving Fan Service a constant feature -- not just a passing fad. Business is in the midst of a service crisis that has left millions of disillusioned customers in its wake. Raving Fans includes startling new tips and innovative techniques that can help anyone create a revolution in any workplace -- and turn their customers into raving, spending fans.
Customer Reviews
Average Rating:
Rating: - Even For the Novice
Read the book. Absorb it and use the ideas - You will move forward in your work. It will change the way you view your workplace. It will change the way you do business. It will change your expectations. This one is NOT a keeper. It is to share. If the world worked this way more often... we'd all be happier.
