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	Airline Customer Service: Online Sales Unharmed by Phone Option by: Jared Blank, David Card, David Daniels November 05, 2004	Amazon.com's Price: $195.00 Prices subject to change.

	Anti-Spam Legislation: Understanding the Implications for E-mail Marketers by: Jared Blank, David Card November 05, 2004	Amazon.com's Price: $195.00 Prices subject to change.

	Beyond the Personalization Myth: Cost-effective Alternatives to Influence Intent by: Matthew Berk, Jared Blank, David Daniels, David Schatsky November 05, 2004	Amazon.com's Price: $795.00 Prices subject to change.

	Content Programming: Presenting a Credible Investment Site to Bank Customers by: Robert Sterling, Jared Blank, David Schatsky November 05, 2004	Amazon.com's Price: $195.00 Prices subject to change.

	Customer Retention: Leverage E-mail to Drive Customers into Brick-and-Mortar Stores by: Juliana Deeks, Jared Blank, Ken Cassar, David Daniels, Fiona Swerdlow November 05, 2004	Amazon.com's Price: $195.00 Prices subject to change.

	E-mail at the Branch: Moving Past Compliance Issues and Achieving Local Sales Goals by: Robert Sterling, Jared Blank, Janis Kim, David Schatsky November 05, 2004	Amazon.com's Price: $195.00 Prices subject to change.

	E-mail Marketing: Creating an Organization that Optimizes Customer Contacts by: Jared Blank, David Card November 05, 2004	Amazon.com's Price: $195.00 Prices subject to change.

	E-mail Marketing: Kodak Measures Multichannel Impact by: Rudy Grahn, Jared Blank November 05, 2004	Amazon.com's Price: $195.00 Prices subject to change.

	E-mail Marketing: Measuring the Profitability of Campaigns by: Jared Blank, David Card, David Daniels November 05, 2004	Amazon.com's Price: $195.00 Prices subject to change.

	Embracing Abandonment: Luring Back Consumers with Personalized Communications by: Patti Freeman Evans, Matthew Berk, Jared Blank, David Daniels November 05, 2004	Amazon.com's Price: $195.00 Prices subject to change.

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