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	Building Best-of-Breed CRM: Leveraging Enabling Technology to Lower the Cost of CRM by: David Daniels, Matthew Berk, David Card, Ken Cassar, Janis Kim, David Schatsky November 05, 2004	Amazon.com's Price: $795.00 Prices subject to change.

	Customer Retention: Leverage E-mail to Drive Customers into Brick-and-Mortar Stores by: Juliana Deeks, Jared Blank, Ken Cassar, David Daniels, Fiona Swerdlow November 05, 2004	Amazon.com's Price: $195.00 Prices subject to change.

	Holiday 2002 Postmortem: Strong Holiday Sales Must Not Cause Retailers to Grow Complacent by: Ken Cassar, Matthew Berk, David Daniels, Corina Matiesanu, David Schatsky November 05, 2004	Amazon.com's Price: $195.00 Prices subject to change.

	Jupiter Research Market Forecast Report: Retail Through 2007 by: Ken Cassar, Juliana Deeks, Vikram Sehgal, Fiona Swerdlow November 05, 2004	Amazon.com's Price: $795.00 Prices subject to change.

	Sales Tax: Avoidance Is Imperative to Few Online Retailers and Ultimately Futile for All by: Ken Cassar, Corina Matiesanu, Fiona Swerdlow November 05, 2004	Amazon.com's Price: $195.00 Prices subject to change.

	1999 online shopping report: Projections, profiles, competitive analysis by: Ken Cassar 1998

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