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Discovering the Soul of Service
by:
Leonard L Berry
May 04, 1999
On Great Service: A Framework for Action
by:
Leonard L. Berry
April 01, 1995
List Price:
$46.00
Amazon.com's Price:
$39.10
You Save:
$6.90 (15%)
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Marketing Services: Competing Through Quality
by:
Leonard L. Berry
April 16, 2004
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$16.95
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Caroline, Caroline, What Are You Thinking?
by:
Ronald L. Leonard
September 28, 2007
Amazon.com's Price:
$13.95
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Bankers Who Sell: Improving Selling Effectiveness in Banking
by:
Leonard L. Berry
,
Charles M. Futrell
,
Michael R. Bowers
1985-02
Business Strategy and Retailing
from: John Wiley & Sons
1987-04
The combined effects of the physical environment and employee behavior on customer perception of restaurant service quality.(RESTAURANT MANAGEMENT): An ... Hotel & Restaurant Administration Quarterly
by:
Eileen A. Wall
,
Leonard L. Berry
February 27, 2007
Amazon.com's Price:
$9.95
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Como Descubrir el Alma del Servicio: Los Nueve Motores del Exito Empresario Sostenido
by:
Leonard L. Berry
October 01, 2001
Amazon.com's Price:
$32.00
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Die Kunst Kunden zu begeistern. Neun Erfolgsfaktoren für Service der Extraklasse.
by:
Leonard L. Berry
October 01, 2000
Harvard Business Review, April 2001
by:
Tichy, Charan, Sebenius, Thomas, Berry, Egon, Noel M., Ram, James K., David A., Leonard L. Zehnder
October 01, 2000
Amazon.com's Price:
$5.21
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