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: Professionalism is for Everyone : Five Keys to Being a True Professional (Keep It Simple for Success) (Keep It Simple for Success) Professionalism is for Everyone : Five Keys to Being a True Professional (Keep It Simple for Success) (Keep It Simple for Success)
by: James R. Ball

March 14, 2008
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: Exceptional Customer Service: Going Beyond Your Good Service to Exceed the Customer's Expectation Exceptional Customer Service: Going Beyond Your Good Service to Exceed the Customer's Expectation
by: Lisa Ford, David McNair, Bill Perry

January 01, 2001
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: ABCs for Life : 26 Principles for Success and Happiness (Keep It Simple for Success) ABCs for Life : 26 Principles for Success and Happiness (Keep It Simple for Success)
by: James R. Ball

May 01, 2001
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: Customer Service Training 101: Quick and Easy Techniques That Get Great Results Customer Service Training 101: Quick and Easy Techniques That Get Great Results
by: Renee Evenson

September 02, 2005
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: Super Service: Seven Keys to Delivering Great Customer Service...Even When You Don't Feel Like It!...Even When They Don't Deserve It! Super Service: Seven Keys to Delivering Great Customer Service...Even When You Don't Feel Like It!...Even When They Don't Deserve It!
by: Jeff Gee, Val Gee

July 26, 1999
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: Business Etiquette and Professionalism (Crisp Fifty-Minute Books) Business Etiquette and Professionalism (Crisp Fifty-Minute Books)
by: M. Kay duPont

2000-01
 
: 5 Steps To Professional Presence: How to Project Confidence, Competence, and Credibility at Work 5 Steps To Professional Presence: How to Project Confidence, Competence, and Credibility at Work
by: Susan Bixler, Lisa Scherrer Dugan

November 01, 2000
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: Perfect Phrases for Customer Service: Hundreds of Tools, Techniques, and Scripts for Handling Any Situation (Perfect Phrases) Perfect Phrases for Customer Service: Hundreds of Tools, Techniques, and Scripts for Handling Any Situation (Perfect Phrases)
by: Robert Bacal

December 29, 2004
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: True Professionalism True Professionalism
by: David H. Maister

May 27, 1997
 
: Positively Outrageous Service: How to Delight and Astound Your Customers and Win Them for Life Positively Outrageous Service: How to Delight and Astound Your Customers and Win Them for Life
by: T. Scott Gross

September 01, 2004
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